What Our Clients Say

“Instant Help were pro active and enthusiastic in supporting us to get an innovative new initiative off the ground. We were really pleased with their willingness and ability to adapt processes to meet our needs.” Finance and Operations Director, Digital Media Company

"The team at Instant Help have built up excellent working relationships with many staff across our organisation. The unique thing about Instant Help is their versatility and flexibility. They handle very small mailings through to very large mailings of our whole membership, as well as providing other services such as report binding, event delegate pack collation and member fulfillment” Marketing Services Manager, professional membership body

"I just wanted to say thanks for all your hard work in helping us get things done here on the programmes. It has been a pleasure working with you, and you guys are a great bunch of folks” Assistant Operations Manager, International Call Centre

"What a fab team you are! Thank you so much. I always like telling people the job is complete three days early! Please thank everyone at Instant Help.” Operations Manager, Professional membership body.

"Thank you for dealing with our recent mail out. It all went very well and was much better than us having to stuff envelopes for three days!” Marketing Manager, software systems company

"...You are always very flexible to meet deadlines and easy to deal with, but professional and very competitive on cost” Marketing Support Manager, Pharmacueticals company

"...Instant Help consistently meet demanding deadlines and achieve high quality standards. They are easy to work with, responsive and accommodating.” Marketing Director, events company

Case Studies

Improving efficiency through outsourcing

The Requirement

A growing client in the mobile telecoms business needed to supply its regional field sales team with a range of 200 lines items of point of sale materials so that the sales team can keep their retail customers well stocked. In addition the client needs to be able to supply the company's 20,000 strong retail customers directly with materials.

The Solution

Working very closely with the client, a database and process was created to enable stock to be managed, sales team and retailer orders to be captured and retailer address details to be held, as well as same day orders to be processed and despatched.

The Benefits

The client is able to focus its resources on developing its business rather than distracting staff with order processing and sales team fulfilment. Valuable office space has been freed up now that stocks of material do not need to be held by the client. Bulk orders of materials can be made, increasing volume order discounts. Use of a web based courier account means that the client can see at any time what despatches have been made. A further suite of reports enable the client to maintain complete control of stock and fulfilment activity levels.

Managing fast turnaround event mailing programme and book fulfillment

The Requirement

A financial events and publishing company quickly needed to set up an events direct mailing programme and financial books fulfilment operation.

The client requires personalisation of pre printed material and laser printing in a number of different formats, insertion into window envelopes and despatched to UK and Overseas recipients within very tight timescales to meet event promotional and publishing deadlines.

The Solution

Book orders are processed by the client and passed to Instant Help. We manage fulfilment and despatch the books ordered with receipts. Each month the client gets a report showing stock balances of books and mailing materials remaining, despatches carried out and mailings completed.

The Benefits

The client is able to manage the overall mailing timetable around an event programme in a highly cost effective and efficient way, maximising postage savings that we can achieve on their behalf. Having set up specially agreed standardised unit costs the client is able to budget the marketing programme precisely and quickly. Pre agreed schedules for mailing lead times also ensure that event and book marketing programmes can be planned and co ordinated to a finely tuned timetable.

Providing Effective Response Fulfilment To Customers

The Requirement

A major pharmaceuticals company uses an international call centre to manage response customer enquiries for a range of product information materials and welcome packs for newly enlisted customers for pets and humans. They require fast response and accurate stock control.

The Solution

Data files are sent overnight to instant help. Each day packs and new customer welcome packs containing product information and personalised letters are produced and sent the same day. Coupon responses for further information are received, logged and fulfilled also.

The Benefits

Instant help provides a key part of the client's multi-stage response process, linking in with other suppliers as part of a wider supplier network.

Managing Complex Print Personalisation

The Requirement

A professional body needs to send personalised annual returns to member organisations for regulatory purposes. The size of the annual return varies considerably from one member organisation to the next. The returns need to be produced and despatched to a strict timetable on a monthly cycle with a repeat cycle for non respondents.

The solution

A word document linked to data tables enabled through a series of 'macros' was produced. Each month new data is sent to Instant Help by the client and processes/merged with the base document overnight. The document is then laser printed, collated and stapled on-line before being inserted with supporting documents and despatched.

The Benefits

The client is able to save staff time and costs as well as significantly improving the quality of the final pack through this process.